This one is more for the other insurance advisors out there...Have you ever experienced a death claim? I just finished my first death claim with a client that was given to me. It was a poorly serviced client and this company hadn't talked to him in probably 10-15 years and I have never met the client or his beneficiaries.
I've offered my condolences, but did they really come off as being sincere considering I don't now any of them. It was just very awkward.
I guess my question is, how would you handle a death claim without seeming insensitive when you have never met any of the involved parties? I don't think just handing them the check and saying "If you want to invest it with me let me know" is appropriate.