Anonymous
Anonymous asked in Computers & InternetSoftware · 8 years ago

Help is this a virus?? how do i fix this? please help!!!!?

I just have a white screen. I can cntrl alt delete to get to the task manager but you still can't see it. The desktop appears for 1 -2 secs upon startup but then quickly goes to white. after it sits and the screen saver comes on you can see the screen but just barely. we had it set to the bubbles so you can kinda see them. what else can I do to get it back?

1 Answer

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  • TWB
    Lv 7
    8 years ago
    Favorite Answer

    You could have the white screen virus, it is a form of ransomware.

    If you have ransomware then read the link below, it has full instructions to remove it from your puter. To remove it, you will need a working puter. Your going to have to download HitmanPro and install it on another puter and then make a bootable USB. On the infected puter your going to have to change the boot order so it will boot from the USB. When you press the power button on the infected puter, start tapping the F key for your puter (see the list below for your F key) and the BIOS menu will open. Select the boot order and make the USB the first boot device.

    http://www.bleepingcomputer.com/virus-removal/remo...

    These two videos show the process.

    http://www.youtube.com/watch?v=aBS902Qr0oc

    Youtube thumbnail

    http://www.youtube.com/watch?v=lUNHidkYsDQ

    Youtube thumbnail

    If all else fails you will need to try to recover your data and files. Go to the link below and read on how to download a Linux Live CD to boot the system to recover what you want. If you have a Windows 8 puter then you need to turn of secure boot before using the CD. The live CD will also allow you to check out the rest of the puter. It helps to have a thumb drive or a external drive to copy your data and files to.

    http://www.howtogeek.com/howto/windows-vista/use-u...

    After you get your data backed up you can restore it back to factory settings.

    Using the Advance Boot Options

    If you can not boot into Windows then try Advanced boot options. When you press the power button, start tapping the F8 key. You will see the advance boot menu. Select repair your computer. (This option is available only if the tools are installed on your computer's hard disk.) Select your language and then enter your user name and password. Then click on (brand name) factory Image Restore and next. Answer the question and it should start the recovery back to factory settings.

    Using Recovery from the recovery partition

    When you press the power button start tapping the F key for your puter and the BIOS menu will open. Select recovery from the menu, answer the question and the recovery should begin. Depending on your puter this will take one to two hours.

    Manufacturers BIOS menu F key

    HP/Compaq ESC

    Sony F2

    ASUS Del

    Gateway, eMachines F10

    Acer, Dell, Fijitsu, Gigabyte, Toshiba F12

    Your BIOS menu should look something like this. Yours might be different. I am posting this to give you an idea of what it looks like.

    F1 = System Info

    F2 = System Diagnostic

    F9 = Boot Device options

    F10 = BIOS Setup

    F11 = System recovery

    Source(s): TWB 35+ years of experience in the service industry. You name it, I have probably fixed it. I did not design it, I did not build it, I did not break it, but I am the one who can fix it. What that means is that I have spent a life time taking these things apart and seeing how they are made. The difficult we do right away, the impossible just takes a little longer. I hear voices, so please be quite so I can listen to them.
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