Ebay final value fees?

EBAY Help! So I sold an item for $200. I lost the item and sent a cancel transaction to buyer(I offered a full refund). But he declined it. Now I am stuck with a hefty $20 final value fee I have to pay. On top of that do I have to refund money? He denied the cancelation so what happens now? I assume I cant get my $20 back? But what about the money? Do I have to refund the full amount, because I am out $20 I want atleast that back.

2 Answers

  • Kini
    Lv 7
    6 years ago

    Did you go to Customer Support and do a cancel transaction giving the reason as item is lost or broken? You cant sell something you dont have. Call Ebay and ask for help. Yes, you have to refund whatever buyer paid.

  • Anonymous
    6 years ago

    Contact Ebay, it sounds as though you will need to refund him if he paid and you didn't deliver.

Still have questions? Get your answers by asking now.