I recently found out that one of my old email accounts was hacked. I need to contact Yahoo support, but I don't know the Canadian phone #.?

1 Answer

  • 6 years ago
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    The following articles can help you recover a hacked account.

    How to tell if your account was hacked - https://help.yahoo.com/kb/SLN2090.html?impressions...

    Changing your password is only one part of securing a compromised account. I would also recommend changing your security questions and answers. The article below shows the other settings to check.

    What to check when securing an account that has recently been compromised - https://help.yahoo.com/kb/mail/SLN3516.html?impres...

    Check for any unknown applications or website that have linked to your Yahoo account. These can be used to access your account. Delete any that you didn't activate.

    How do I manage external application and website connections? - https://help.yahoo.com/kb/yahoo-account/SLN2631.ht...

    Here is a link on restoring your emails, contacts, and other settings - https://help.yahoo.com/kb/mail/SLN2160.html?impres...

    If you were unable to reset your password and would like support for this issue start here - https://io.help.yahoo.com/contact/index?page=home&...

    Select "Yahoo Account" for Product.

    Select "Suspicious Activity" under Topic.

    Select "Someone broke into my Yahoo Account" under Subtopic

    For support by email click on the "Email" link under Recommended Options.

    This will open a fill-in form for you to complete and submit.

    For support by phone click on the "Call Us" link.

    A pop-up box will appear showing the phone number to call.

    If you use your Yahoo password at other sites you will need to change the password for those sites as well. You can also use a password manager like KeePass or LastPass to create and store strong unique passwords for the sites you visit. These programs can also save notes like your secret questions and answers to the password entries. LastPass can automatically log you in to any web site you have stored in its database.

    Here's some other tips for keeping yourself and your account safe.

    Make sure your anti-virus is up-to-date and then run a full virus scan. I also recommend downloading MalwareBytes and then running a full scan with this program also.

    Safeguarding your Yahoo! Account - https://help.yahoo.com/kb/mail/SLN2080.html?impres...

    Activate Second sign-in verification

    Second sign-in verification - https://help.yahoo.com/kb/SLN5013.html?impressions...

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