steam support is taking long?

I sent in a steam support ticket in because my account got hijacked and they haven't responded... its been 18 days... should I be worried?

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  • Ellis
    Lv 4
    5 years ago
    Favorite Answer

    Steam Support have a reputation for being EXTREMELY slow. Think about the number of tickets they receive a day. You could be waiting another couple of weeks. They will eventually get to you though.

    • mustafa5 years agoReport

      I heard they close your ticket after 1 month.... Is that true?

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  • 5 years ago

    I would try finding their phone number on their website (or Google) and try to talk to them directly. If that doesn't work, then send in another support ticket, and make sure you're sending it to the right department. You may have sent it to the wrong department last time.

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