why can't ports 443 and 10001 be accessed by tera?

i just spent a few days downloading tera, and when i went to play, it wasn't connecting. when i ran a diagnosis it told it said:

"In order to play TERA, your computer needs to access to ports 443 and 10001. This error occurs if your router does not have access to these ports or if you have a firewall that is blocking connections to these ports."

how can i fix this?

1 Answer

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  • flamer
    Lv 6
    5 years ago
    Best Answer

    Either you have a software firewall on your PC (usually part of an antivirus program) or your router is also doing firewalling, try disabling any security software and try again, if it works then add the program as an exception. If it doesn't work then look at your router config, if you don't own the router ie. at school or company then there is nothing you can do.

    Source(s): Flamer
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