Jak asked in Computers & InternetSoftware · 3 years ago

Windows Update (Windows 7)?

Okay so I haven't installed updates for my computer in almost 2 years, so I have about 24 windows related updates, but when they download and then install it restarts the laptop, says installing updates then when it reboots, it just gets stuck on starting windows, and I cannot access it again unless I do system restore to an earlier point, can I find out what update is causing the issue?

3 Answers

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  • 3 years ago
    Favorite Answer

    Turn off auto updates.

    then restart the computer in safe mode.

    go to the folder,

    C > Windows > SoftwareDistribution > Download

    You need to delete everything in the Download folder.

    But DO NOT delete the folder it'self,

    then navigate to,

    C > Windows > SoftwareDistribution > DataStore.

    delete everything in the DataStore folder BUT DO NOT DELETE THE LOGS FOLDER.

    open the Logs folder and delete everything in there.

    Now close all open windows,

    Run this Fix > http://go.microsoft.com/?linkid=9665683

    Note this Fix it Solution has two modes Default and Aggressive.

    You should run the Fix it solution in Default mode .

    Now restart the computer.

    turn windows updates back on.

    manually check for updates.

    still failing ?

    repeat the above but this time run the fix in Aggressive mode.

    still failing ?

    run an anti malware and anti virus scan,

    http://www.malwarebytes.org/

    http://www.eset.com/us/online-scanner-popup/

    if infections are found,

    remove them

    then repeat the above.

    still failing ?

    run the system file checker.

    then repeat the above

    ( How To > http://www.sevenforums.com/tutorials/1538-sfc-scan... )

    still failing ?

    stop sodding about with it and

    re-install the operating system.

    .

  • Anonymous
    3 years ago

    It's not the update that's causing the issue your computer is infected with malware and viruses and it probably has damages to the operating system best course of action is to do a factory reset and then let Windows update itself

  • Lv 7
    3 years ago

    i recommend deleting your Windows Update Downloads folder, and Data Store, and then running chkdsk with recovery.

    then check for Windows Updates (it should say it has never been checked) and it will find and re-download the updates again.

    i've had to do this a few times before for people. WinUpdates seems to break easily...

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