Anonymous asked in Computers & InternetHardwareScanners · 1 year ago

How do I remove the black stripes-covered area when scanning a document?

I have a Hp Officejet 5744, and I was trying to scan something, but it came out all black. When I tried to pass the document to the computer, it came out like the photo that is attached. Only a very small part of it was scanned correctly, the rest is yellow-greenish stripes. Later I tried to print something, and it came out perfectly, so I determined that the problem was with the scanner. How can I solve this?

Attachment image

5 Answers

  • 1 year ago

    scan it as black and white, not as colour

  • Lv 7
    1 year ago

    check all your connections. if any are loose and can't be made snug, time for a new scanner.

    unplug and replug power to scanner.

    lastly, you can try uninstalling and reinstalling the scanner software.

  • 1 year ago

    You may need to replace the bulb.

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  • Anonymous
    1 year ago


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