How do I get my printer/scanner to scan?

I upgraded my computer to Windows 10. My technician sent me a link to reinstall the printer/scanner which I did. The machine prints just fine, but now it won't scan. The tech told me that probably the Windows 10 doesn't like the scan software, but this doesn't make sense to me. This is a new printer/scanner,Canon MX532. How can I get this machine to scan again? Thanks in advance!

Update:

When I go into devices, in the control panel...of course the printer is listed. Then there's a section where it mentions the properties, etc. Also, it has the Canon scan listed, but I'm nervous of 'adding' that in case this isn't part of the same machine.

Update 2:

This is a Canon MX532 printer/scanner/fax

8 Answers

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  • 1 year ago
    Favorite Answer

    Download the software for the Canon MX 532

    Turn printer on

    Disconnect the usb cable, and wait for the prompt, during the download to connect the usb cable

  • 9 months ago

    sorry, once you have 10, all you have is junk.

    I had windows 10 once. I actually felt sorry for whoever stole that computer.

  • 1 year ago

    Windows came up with "Orphaned Devices"; wherein it no longer supplies all the drivers you need. Also.the other answers, suggest a work around!

  • 1 year ago

    You have to open a graphics program that will look for a TWAIN device to scan with. Choose the Canon unit. Then proceed, save to a file or print.

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  • you need to take the CPU out of your computer

  • 1 year ago

    Oddly enough when I switched to Win 10 I could no longer scan either.

  • 1 year ago

    Did you do the windows 10 latest updates? Are the drives updated?

    Here's the Canon Pixma MX532 site, the driver update/install is on the link.

    https://www.usa.canon.com/internet/portal/us/home/...

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