Software recommendations for getting data out of a phone that wouldnt load? (Samsung)?

3 Answers

  • 8 months ago

    Have you tried a hard reset?

    (Usually power + volume UP buttons at the same time, for 10 - 15 seconds on Android device).

    That's a common problem if the battery has gone flat, they just do not "wake up" again as the data needed to carry on with whatever they were doing has been lost.

    A hard reset restarts the phone as if it had been properly turned off and does not delete anything.

    Have it on charge when you do that, and it needs to have been charging for a couple of hours already; it's it's in that crashed state, the fast charge control is usually disabled so charging is very slow, to protect the battery.

    It can also take two, three or more attempts sometimes.

    Other than that, if it is really dead, try "Dr Phone Toolkit" - I've used that to recover data from an android tablet for a friend, it did the job!

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  • Pearl
    Lv 7
    8 months ago

    i would call the phone company and ask them to help you with it

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  • Anonymous
    8 months ago

    You can factory reset it you can boot into safe mode and likely delete just about anything

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