Passport interview via video link?

Hi! 

My boyfriend is currently in the process of getting his first passport. We are aware he will have to go for an interview but this has been confirmed to be via video link as we live in a rural area. 

I was wondering if any of you have had to do the same and if so how long did you have to wait between sending your application, to getting a letter/call about an interview, to booking it, having it done and receiving your passport back?

Any info would be massively appreciated, thanks!

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