Anonymous
Anonymous asked in Business & FinanceOther - Business & Finance · 8 months ago

If a customer returns a product, which gets lost in mail, who's responsible?

If a seller sells a product "on approval" for 15 days, and the buyer returns the product but the product gets lost in post, who is responsible - the buyer or seller?

If the seller sues, is the buyer liable?

7 Answers

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  • 8 months ago
    Favorite Answer

    The buyer is responsible for returns, unless he can prove that he sent it. If the buyer has a ticket or tracking code from the shipper, the seller is liable. If he doesn't, the buyer himself is liable. Simple. It is a matter of proof.

  • 8 months ago

    You would need proof that they did send it through the postal system. Ask for a photocopy of the receipt.

  • Eva
    Lv 7
    8 months ago

    The buyer is liable and must file a claim with the shipper.

  • Anonymous
    8 months ago

    ALWAYS insure your packages!

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  • Judy
    Lv 7
    8 months ago

    The buyer. Did the buyer have insurance on it?

  • Anonymous
    8 months ago

    The customer has a responsibility to return the item. Just as a seller has a responsibility to ensure the item is delivered to customer.

    Customer could have ensured the item.

  • Anonymous
    8 months ago

    There should be a policy in place that covers how an item must be returned, such as with tracking ...especially for costly items. In cases where there is no policy and the item is of little value, it's probably good business for the company to eat the lost and refine its policies for the future.

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