Why is Better Business Bureau so resistant to posting a complaint on a company?
I was sold defective products from a company that will not refund or discount them. I tried to make a complaint to the BBB, and the BBB is fighting me tooth and nail and coming up with excuses why not to post the complaint. I thought that that is the service they are supposed to be providing?
- JudyLv 73 months ago
What do they tell you? Do they feel your complaint does not have merit?
- Casey YLv 73 months ago
They doubt your claim...thats whats happening here.
If the company sells a lot of this item and you're the only one who has complained...they dont believe your complaint. Its that simple.
- KaleyKLv 73 months ago
The Better Business Bureau is a private company. They earn their revenue from businesses, not consumers. The BBB has no authority over any business. They have no obligation or incentive to do anything for you.
- GypsyfishLv 73 months ago
Their general approach is to avoid damaging a company's reputation for one mistake. There are other places where you can post any negative comment you want- on Amazon, for example.