rob asked in Business & FinanceCorporations · 3 months ago

Why is Better Business Bureau so resistant to posting a complaint on a company?

I was sold defective products from a company that will not refund or discount them. I tried to make a complaint to the BBB, and the BBB is fighting me tooth and nail and coming up with excuses why not to post the complaint. I thought that that is the service they are supposed to be providing?

4 Answers

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  • Judy
    Lv 7
    3 months ago

    What do they tell you? Do they feel your complaint does not have merit?

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  • 3 months ago

    They doubt your claim...thats whats happening here.  

    If the company sells a lot of this item and you're the only one who has complained...they dont believe your complaint.  Its that simple.  

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  • KaleyK
    Lv 7
    3 months ago

    The Better Business Bureau is a private company.  They earn their revenue from businesses, not consumers.  The BBB has no authority over any business.  They have no obligation or incentive to do anything for you.   

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  • 3 months ago

    Their general approach is to avoid damaging a company's reputation for one mistake. There are other places where you can post any negative comment you want- on Amazon, for example. 

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