Why is it always a bad connection when phoning call center support agents working from home?

Phoning customer service department agents during Covid19 translates into very choppy and overall bad (or lost) connections. 

Why is this?

3 Answers

  • Alex
    Lv 6
    7 months ago
    Favorite Answer

    Their phone system was not designed for the latency of routing the phone traffic from their call center to the employees' houses.  So the quality of the calls are degraded.  In other words, when you place a call, the data for the call gets sent to the call center.  From there, it has to get sent to the agent's house, back to the call center, back to you. 

    This of it like this. You mail a letter to your mother's house.  She isn't there, so someone sends the letter on to where she is.  She responds but the response goes back to her house, where the person forwards it on to you.

  • Anonymous
    7 months ago

    It should not be but sometimes there is a bad connection. 

  • Anonymous
    7 months ago

    Most are using cell phones instead of hard-wired connections. 

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