How do you respond to a customer that is screaming and cussing at you?
If a customer is yelling at you and your being polite and professional how do you tell them to leave or tell them your refusing service? I feel like i let them walk over me and i want to stand up for myself professionally. What is the exact way tou respond to someone that is using profanity and callong you out of your name?
- Anonymous2 months agoFavorite Answer
"Sir, I'm not going to be able to help you if you use that language".
"Sir, I'm not paid to absorb your personal attacks on me". (see above)
"Sir, I'm asking you to leave the premises. If you will not leave I can call a law enforcement officer who will explain private property rights to you".
- Anonymous2 months ago
Call your manager or supervisor and let them handle the situation.
- PearlLv 72 months ago
i would contact the manager and let them kick them out of the store
- MamawidsomLv 72 months ago
If you can't calm them down with something simple and polite you escalate to your supervisor, manager, or owner. How often does this happen? Why?
Most companies should have training and a procedure for employees to follow if a customers get unruly.