Jerry asked in Society & CultureEtiquette · 4 months ago

How do you respond to a customer that is screaming and cussing at you?

If a customer is yelling at you and your being polite and professional how do you tell them to leave or tell them your refusing service? I feel like i let them walk over me and i want to stand up for myself professionally. What is the exact way tou respond to someone that is using profanity and callong you out of your name? 

4 Answers

  • Anonymous
    4 months ago
    Favorite Answer

    "Sir, I'm not going to be able to help you if you use that language".

    "Sir, I'm not paid to absorb your personal attacks on me".  (see above)

    "Sir, I'm asking you to leave the premises.  If you will not leave I can call a law enforcement officer who will explain private property rights to you".

  • Anonymous
    4 months ago

    Call your manager or supervisor and let them handle the situation.

  • ?
    Lv 7
    4 months ago

    i would contact the manager and let them kick them out of the store

  • 4 months ago

    If you can't calm them down with something simple and polite you escalate to your supervisor, manager, or owner.  How often does this happen?  Why?

    Most companies should have training and a procedure for employees to follow if a customers get unruly.  

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