I have Windows 10 on my desktop PC and a fairly new dvd/cd player and all of a sudden it won't play cd's anymore.?

In the past when I inserted a cd it would bring  up my media player on my screen and begin to play or whatever I asked it to do. Now it won't do anything at all. I go to the control panel and click on devices and it shows a yellow triangle on this device and when I troubleshoot it, all it does is to say that a problem is detected and I should do a restart and after I do that, the problem still exist. Even when I do all the needed updates on the drivers, nothing changes,I'm not a dummy as I can follow all the needed instructions that windows tells me but can someone lead me in the right direction.

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  • 2 months ago

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  • John
    Lv 7
    2 months ago

    Over many years the one component I have had to change most frequently has been DVD drives. They go out pretty often. Some of them don't last very long at all. You can tinker with the drivers but I'm telling you it will do you no good. The drivers are native to Windows and in place all the time.

  • 2 months ago

    Sounds like the player itself has gone bad.  A single hard bump on a drive that damages the read head can destroy even a brand new player.

  • 2 months ago

    You may need to update the DVD/CD  drive

    1. Click the Start button and type: Device Manager

    2. Press Enter, or click Device Manager

    3. Expand your CD/DVD listing in the Device Manager tree

    4. Right click the optical drive

    5. Click Uninstall to uninstall the DVD drive

    6. Restart the system and see if the DVD drive works correctly now (it should reinstall automatically)

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  • 2 months ago

    If the DVD burner drive is under warranty take it back.

  • David
    Lv 7
    2 months ago

    Is it internal or external? If possible try the player on a different computer, if it still has the same problem exchange it under warranty

    DVD/CD players are usually plug and play and no drivers are needed

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