Is it legal for my old phone company (Globe) to charge me after eight months?

Question

Earlier this year, around late January or early February my contract for my postpaid number finished. When I confirmed this to Globe, they assured me that the contract is finished and that I'm fully paid. I'm currently looking through my recorded phone calls because I remember calling them before as well and them telling me on record that I no longer have balance.

Fast forward eight months later, I get a call today from Globe telling me that they checked my old account and that I suddenly need to pay them 7K for my balance regarding my old number.

I'm currently very angry and I would like to complain at their store. Is this some sort of scam from the company or their employees? Since we're still in the middle of a pandemic I can see it happening.

Did anyone else get problems like this as well?

Answer 1

Favorite Answer

Back to paper!  Write them a letter stating that you agreed with them in January that the contract was finished and the balance was settled.  You have received a telephone call asking for $7,000 which you regard as an attempt at extortion.  If this is repeated, you will complain to the police.