Anonymous
Anonymous asked in Business & FinancePersonal Finance · 1 month ago

Hp laptop stuck on startup screen (just hp logo) after reset.?

Had a virus and was running slow so I did a reset do delete all content and settings, basically a factory reset. I’ve done this before but this time after the reset was at 100%, it stayed at the hp logo for hours and hours. I let it go overnight and it’s still stuck at the startup screen. I don’t have a windows 10 disk or usb to boot from because I didn’t expect this to happen. Is there anything I can try ? 

Laptop model is HP 14-ck0061st, laptop less than a year old.

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