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Lv 5

How to fix you are unable to receive a text message due to a device restriction or insufficient funds?

It is moto g(7) optimo maxx(XT1955DL) when I search online I keep seeing things about blocked numbers I have not blocked any numbers yet just got the phone Monday.


This is a social security provided service through tracfone I have been with for years never had this problem dropped my old phone in the snow had to get a new one.

Update 2:

This is a new phone not used and it has the same account and same number.

1 Answer

  • ?
    Lv 7
    2 months ago

    You got a new phone or a refurbished/used phone?

    Same account and phone number, or a phone number and account? 

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