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Anonymous asked in Business & FinanceSmall Business · 1 month ago

Should I follow the seller’s advice to open a dispute (Aliexpress)?

This is what the seller had told me: “The logistics provider replied that the Courier could not get in touch with you. Parcels are usually returned to the local post office after delivery fails. You can use the logistics tracking number to consult the local post office for picking up.” 

Since aliexpress is late in updating me about where my parcel is I was unable to answer the calls from the post office but I did attempt contacting the hotline that contacted me but it was always busy. I visited my local post office and the person there told me that my package is in Dubai. I lived in Abu Dhabi and I can’t travel to dubai due to restrictions. 

I was then updated by the seller “Dear customer, we contacted the logistics provider and were informed that the package has been destroyed. As a result, we pay high international logistics costs and cargo costs. We were told that the Courier could not get in touch with you, so the package was returned to the post office. Since no one picked it up for a long time, it has been destroyed now.”

The seller then suggested that I can 

open the dispute and select "Logistics cannot query information" to refund.

I’m scared to open a dispute because aliexpress might charged me because the seller paid for having the product destroyed. I’ve been thinking twice because it’s okay for me get at least a partial refund or not get a refund at all. But I might regret if I didn’t even try opening a dispute. 

6 Answers

  • 1 month ago

    Why not,You have to take some responsibility in what happened.

  • 1 month ago

    Yes I dispute everything  that is bs (AKA BITCOIN, CRYPTOCURRENCIES) and I always get my money back. If they want to play their games like they always do we can just let the bank settle it and they know who is telling the truth and who is lying based off the kind of business they are operating. I don't know about ali express because I dont like buying counterfeit goods but it is probably one of those types of companies too.

  • 1 month ago

    How long did you wait?  When they could not deliver it, why didn't you arrange to pick it up at the post office sooner?  You have to take some responsibility in what happened.

  • 1 month ago

    Was your address listed correctly?

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  • Anonymous
    1 month ago

    Why not if the seller is telling you to

  • Pearl
    Lv 7
    1 month ago

    thats up to you

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